When most agents think about surety bonds, one word often comes to mind: frustrating.
Slow processes. Confusing paperwork. Limited support. For many insurance agents, surety has traditionally felt more like a headache than an opportunity.
At ZipBonds, we didn’t want to become just another surety bond provider.
We started with a simple question: What if bonds could be different?
What if the process was faster? What if agents actually had a team they could rely on? What if selling surety felt less frustrating and more like an opportunity to grow their business?
The answer wasn’t just better technology. It was building the right people, culture, and support system behind it.
Today, our team is the reason thousands of bonds get issued quickly, clients receive answers when they need them, and agents can confidently offer surety solutions to their customers.
The Team Behind ZipBonds
From the beginning, we’ve been intentional about who we bring onto the team.
Hiring for culture isn’t something we do after evaluating skills — it’s one of the first things we look for.
We’ve found that when people align with our values, great things tend to happen naturally.
We look for people who are:
- Competitive
- Collaborative
- Solution-oriented
- Genuinely committed to helping our partners succeed
Watch: Zach Mefferd on Building the ZipBonds Team
“My job here is very simple. I’m here to provide direction, hire great, smart, capable people, and then get out of their way. I’m very proud of the team that we’ve built here.
“If there’s something that comes up that’s preventing us from doing something more quickly or more efficiently or trying to find a market for a unique situation, that’s where I’ll jump in and help out. Otherwise, it’s just hiring the best talent and getting out of the way and letting them surprise you with how they accomplish your goals.”
— Zach Mefferd, CIC, Co-Founder & CEO
4 Values That Guide Everything We Do
ZipBonds operates around four simple values:
- Be nice.
- Always tell the truth.
- Always be available.
- Genuinely care.
As Zach Mefferd puts it:
“The bar is set so low in this industry that if you can just do these four things really well, you can beat 90% of your competition.”
And according to Zach Matter, VP of Surety:
“The one I really like to emphasize is just genuinely care. We genuinely give a crap about our clients.”
Those values aren’t marketing slogans hanging on a wall. They guide every phone call, every email, every bond request, and every challenge we help agents solve.
Why Culture Matters to Agents
You might be wondering: “That’s great for your team—but what does it mean for me?”
The answer is simple. The way a company treats its employees often reflects the way it treats its customers and partners.
When a team enjoys working together, communicates well, and genuinely cares about helping others, that experience carries over into every interaction.
That’s why so many agents tell us they appreciate having real people they can call, email, and rely on when a bond question comes up.
When you partner with ZipBonds, you’re not working with a faceless platform. You’re working with a team that’s invested in your success.
Work Hard. Play Hard.
While we’re serious about helping agents and contractors, we also believe work should be enjoyable.
Our culture is competitive, fun, and people focused.
Every Friday, our team wraps up the week with a standing happy hour where we play board games, spend time together, and share weekend plans. We also host quarterly team-building events — complete with trophies for the winners.
Those activities help us build stronger relationships, celebrate wins, and recharge before the next week begins.
Most importantly, they help create the kind of workplace where talented people want to stay and continue serving our partners at a high level.
More Than a Surety Provider
At ZipBonds, our goal has always been bigger than simply issuing bonds. We want to be the team agents trust for answers, guidance, market access, and support.
That’s why we’ve invested so heavily in our people, our culture, and our commitment to doing business the right way. Because at the end of the day, technology matters, but people matter more.
Ready to Partner with ZipBonds?
Whether you’re brand new to surety or looking for a better bonding experience, our team is here to help.
Visit ZipForAgents.com, schedule a demo of our intuitive platform, or give us a call at (888) 435-4191 to learn how ZipBonds can become your trusted surety partner.